From a person, not a ticket robot, with a subject line that says nothing about what this site is. If it is urgent and concerns content, use the reporting route on Trust & Safety instead — that one runs on a 48-hour clock, day and night.
Account, playback, discretion and money — in that order, because that is the order people ask.
Write to support. One business day at the outside, usually the same afternoon.
support@velvethours.clubThere is no phone line, deliberately — nothing about this membership should ever appear on a call log or be discussed out loud in a room you do not control. Email is answered by a named person within one business day.
Member Support, Velvet Hours Pictures Ltd, 44 Bourne Street, Unit 3, London SW1W 8JR, United Kingdom