Written out in full rather than summarised, because in this industry the safety page is the product. If any part of it reads as vague, that is a fault — write to us and we will fix the wording.
These are not aspirations. Each one has a named owner inside the company and a published response time attached to it.
Government photo identification and a second document, checked before a shoot is booked, held for seven years under 18 U.S.C. §2257. No exceptions have ever been made and none will be.
Scene-specific written consent from every performer, revocable on set without penalty and revocable afterwards — a performer can ask for a title to be withdrawn from the library at any time.
A named reviewer checks every frame against the signed releases before a title goes live. Post-publication moderation is not a policy we operate, and the card networks do not accept it either.
Anyone can report anything, with no account and no name. Credible reports take the material offline immediately and are resolved within 48 hours, in line with the TAKE IT DOWN Act.
The whole route, with the clock on each stage. You do not need an account to start it and you do not need to give your name.
Submitted through the form below, by email, or by post. No account, no name and no membership required. You get a case reference by email within the hour, or by post if you prefer no digital trail.
A trained reviewer — not an automated classifier — reads the report and pulls the 2257 records and signed releases for the title in question. Reports alleging non-consent or a minor skip the queue entirely and go to the on-call lead.
Any credibly reported title is pulled from the library before the investigation concludes, not after it. If the report is not upheld, the title returns and the reporter is told why in writing.
You receive the outcome against your case reference. Material involving a minor is reported to NCMEC and to law enforcement without exception, and we retain what the investigating authority requires us to retain.
The questions people actually ask before they trust an adult platform with a card number.
The safety team answers directly, not through a ticket queue. One business day at the outside.
safety@velvethours.clubYou do not need an account, a membership or your real name. Describe the material and give us any address you are comfortable with — a pseudonymous one is fine. Reports alleging non-consent or a minor are escalated immediately.
Safety Team, Velvet Hours Pictures Ltd, 44 Bourne Street, Unit 3, London SW1W 8JR, United Kingdom
All visual depictions displayed on this website are exempt from the provisions of 18 U.S.C. §2257 and 28 C.F.R. 75 in that they do not consist of depictions of conduct as specifically listed in 18 U.S.C. §2256 (2)(A) through (D), or are otherwise exempt because the visual depictions were created prior to 3 July 1995. Where the provisions do apply, records required by 18 U.S.C. §2257 and 28 C.F.R. 75 are kept by the Custodian of Records listed below.
All performers appearing in any visual depiction on this site were over the age of 18 at the time of production, presented government-issued photographic identification and a second identity document before the production was booked, and executed written, scene-specific consent and model releases. Records are retained for seven years and are available for inspection by authorised officials during normal business hours.
This site is labelled RTA (Restricted To Adults) in its page metadata and carries the RTA mark in the footer of every page, so that parental control and filtering software can block it at device or network level.
Records required by 18 U.S.C. §2257 are maintained by the Custodian of Records at the address below.
Eligibility
Services are available only to residents of jurisdictions in which we are authorised to operate. Identity verification is required before an account can be used.
Where we operateFees
All fees, spreads and third-party charges applying to a transaction are disclosed in full before you confirm it.
Fee scheduleComplaints
If something goes wrong we will acknowledge your complaint in writing and respond substantively within eight weeks.
How to complain